If you're experiencing a leaking PerfectDraft keg, it can be frustrating, especially when you're looking forward to enjoying your favourite beer. Leaks can happen for various reasons, but don't worry—there are steps you can take to resolve the issue.
Steps to Resolve Leaking Keg Issues
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Leaking Before Loading into the Machine:
- If you notice that the keg is leaking before loading it into the PerfectDraft machine, contact the customer service team immediately. This could be an issue with the keg itself, and they will advise you on the best course of action.
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Leaking After Loading into the Machine:
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Check the Tap Position:
- Ensure the tap is in the upright position. If it’s not, this could cause the beer to leak out. Adjust the tap to the upright position, and this should resolve the issue.
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Inspect the Tap Unit Seal:
- The rubber seal between the tap and the keg could be causing the leak if it's not properly seated. Make sure the seal is clean and properly in place. This should resolve the issue.
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Replace the Tube:
- Sometimes the tube connecting the keg to the tap can become damaged, causing leaks. Replace the tube with a new one, which should resolve the issue.
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Check the Tap Position:
Summary Table
| Issue | Solution |
|---|---|
| Leaking Before Loading | Contact customer service for advice and possible keg replacement. |
| Leaking After Loading | |
| - Tap not in upright position | Adjust the tap to the upright position. |
| - Tap unit seal not seated | Ensure the rubber seal is clean and properly in place. |
| - Damaged tube | Replace the tube with a new one. |
Additional Support
If you’ve tried all of these steps and are still experiencing leaks, contact the customer service team immediately. They will advise you on the best course of action and help you resolve the issue as quickly as possible.
For more assistance or to get in touch with customer service, visit our website at TheKegCru.ie. We are dedicated to ensuring your PerfectDraft experience is seamless and enjoyable.