If you're experiencing issues with a blank or flashing display on your PerfectDraft machine, there are a few steps you can take to try and resolve the problem. Two common causes of this issue are an incorrectly installed keg or an incorrectly installed tap unit. This guide will walk you through the troubleshooting process to help get your machine back up and running.
Step-by-Step Instructions:
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Check for a Spinning Line on PerfectDraft Pro:
- If you have a PerfectDraft Pro and see a spinning line, the machine is calculating the temperature. This process can take up to an hour after loading a keg or resetting the machine and closing the door.
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Ensure Correct Keg Installation:
- Open the Front Door: Begin by opening the front door of your PerfectDraft machine and removing the keg and tap unit.
- Verify Keg Compatibility: Check that the keg you're using is compatible with your PerfectDraft machine. The keg should have a PerfectDraft logo on it.
- Properly Attach the Keg: Ensure the keg is correctly attached to the tap unit. Dampen the rubber seals with warm water; you should hear two clicks when it is securely attached.
- Check Dispensing Tube Connection: Make sure the dispensing tube of the keg is properly connected to the tap unit.
- Reinstall and Close the Door: After verifying everything is in place, close the door of the machine.
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Check the Display:
- After following the steps above, check the display to see if the issue has been resolved.
If the display is still not functioning correctly after ensuring the keg and tap unit are properly installed, it might be time to contact customer service for further assistance.
Contact Customer Service
If you continue to experience issues, please contact our customer service team. Be prepared to provide your machine's serial number, purchase date, and details of the issue. They may ask you to perform additional troubleshooting steps or arrange for a repair or replacement if necessary.
For further assistance, visit our website at TheKegCru.ie. We're dedicated to ensuring your PerfectDraft experience is seamless and enjoyable.