Are you experiencing temperature issues with your PerfectDraft machine? This can be frustrating, but there are several steps you can take to troubleshoot the problem.
Firstly, it's important to note that a keg typically takes between 12 and 24 hours to cool down to the ideal serving temperature of 3°C. If you've recently installed a new keg, it may simply need more time to cool. Be patient and give it a little longer before assuming there is an issue.
Ensure your PerfectDraft machine has adequate space around it. It needs at least 10 cm of space on all sides to dissipate heat properly. If your machine is in a confined space, it might be unable to cool effectively.
The ambient temperature of the room can also impact the machine's cooling performance. Avoid placing your PerfectDraft machine in direct sunlight or near heat sources.
Additionally, make sure the fan at the back of the machine is clean and free of dust or debris, as this can affect its performance.
If you've allowed enough time for the keg to cool and ensured there is sufficient space around the machine, but you're still experiencing temperature issues, it’s time to contact customer service.
Before reaching out, check a few things to provide as much information as possible:
- Ensure the machine is plugged in and turned on.
- Look for any error messages on the display. Note these messages and report them to customer service.
When contacting customer service, be prepared to provide your machine's serial number and purchase date. The representative will likely ask you questions about the temperature issue and may guide you through some troubleshooting steps. If they determine there is a problem with your machine, they will provide instructions on how to get it repaired or replaced.
For further assistance, visit our website at TheKegCru.ie. We are committed to ensuring your PerfectDraft experience is as enjoyable as possible.