If you own a PerfectDraft machine and are noticing unusual noises, you might be wondering if this is normal or if there is a problem with your appliance. While some noise is expected during normal operation, excessive or unusual sounds can indicate an issue. In this article, we will explore the common causes of noise in a PerfectDraft machine and how you can get assistance from customer service.
Firstly, it’s important to know that some noise from your PerfectDraft machine is normal. This is due to the compressor, which cools the beer keg and keeps it at the right temperature. A gentle humming or buzzing sound is perfectly normal and nothing to worry about.
However, if you hear any unusual or excessively loud noises, this could indicate a problem. Here are some of the common noises and what they mean:
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Soft Continuous Sound: This is the fan working to chill the machine.
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Noise When Pouring Beer: This is the machine maintaining pressure.
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Periodic Noise When Not Pouring Beer: This is also the machine maintaining pressure. If this noise occurs frequently, it could indicate an issue with the keg or machine, often sounding like a coffee grinder. If your machine struggles to pressurise your keg, you might need to change the tube or wet the black rubber seal on the tap unit before attaching it to the keg. If this sound persists, please contact Customer Service.
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Hissing Noise: Ensure the tap unit is fully pushed down onto the keg until it clicks twice. If air is still escaping, and the tap unit is properly attached, contact Customer Service.
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High-Pitched Whine: This noise is related to the power supply and is typical of some units. If this noise is persistent, please contact Customer Service.
If you think there is an issue with your PerfectDraft machine, it’s important to contact customer service as soon as possible. They can provide advice on whether you need a repair or a replacement.
For more help or to get in touch with customer service, visit our website at TheKegCru.ie.